28 June 2017
    Technology - Management Software

All Trades Operating Management Software (ATOMS)
From administrators to tradesmen, all our team at All Trades use ATOMS. This latest technology enables us to efficiently manage our network and keep communication strong between our tradesmen, our offices and the customer.

Our system can be viewed from Pcs, Laptops, Pdas, Smartphones or Standard Mobile phones and latest actions can be communicated instantly. This allows us to provide a cost effective, reliable, quality controlled and timely service to all our customers.

Particularly with work revolving around insurance claims we recognise that communication is a key area to the smooth flow of a claims process. It is an interface that we believe is unrivalled in the market place. The flexibility of the system allows us to bespoke the reporting to suit client needs minimising any training requirements at their end.
Features
Web Based System
Authorised users and clients can access ATOMS through any pc connected to the internet using a standard web browser.

Advanced Security
Each user is assigned a small key fob which generates a unique password for each access to the system, eliminating security breaches due to stolen, shared, lost or forgotten passwords.

Work Flow Management
The workflow system breaks a job down into different phases which can be processed by different users or departments. Task performed during a given phase can be restricted and guided by on-screen instructions.

Key Performance Indicators (KPI)
A sophisticated KPI system monitors all jobs in the system. It has been designed to assist in meeting KPIs through automated early warnings and proactive notifications via sms, voice mail or fax

Online Document Generation
Correspondence can be generated from the built in word processor and automatically filed against each job.
Standard templates for commonly used letters can be created and automatically filled in with job details when used.

Photo Store
Photos taken on site can be uploaded and filled against each job for easy reference and distribution.

Communications
ATOMS provides facilities to send faxes, sms, emails, voice messages. It also generates custom reports which collates all related information (spreadsheets, letters, photos, reports) for submission.

Works Costing
Surveyors can build detailed schedule of works and costs for different areas of a property quickly and accurately using a menu driven system.
Alternatively, ATOMS also allows Surveyors to download and upload detailed costing spreadsheets.

Diary Management
Several diaries are maintained on the system for surveys and repairs to enable better coordination, staff planning and communication.

Job Scheduling
A job schedule can be built by assigning different skilled tradesmen on different dates to a job. A letter can then be generated informing the homeowner of the works schedule.

Full Audit Trail
All documents and related correspondence (email, fax, sms, notes, letters and spreadsheets) are created and stored against each job on the system.

Invoicing and Commissions
ATOMS automatically generates invoices for fees and commission for all the related parties

Quality Control / Customer Service
A dedicated module has been developed to monitor and track the quality of work being performed. Policyholders are contacted throughout the progress of the job and any quality or service issues identified are recorded, managed and resolved by a diarised service tracking system.


    


 



Decorators     Plasterers     Builders     Plumbers     Electricians     Joiners     Heating & Gas     Handymen

All Trades GB Ltd, Unit 4, Elder Court, Lions Drive, Blackburn, Lancashire, BB1 2EQ  Tel: 0844 335 6552

Calls are recorded and monitored for training and quality purposes

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